SupportLab specializes in turnkey client service solutions.
We provide personalized solutions for platforms and operators and help to increase the LTV of the players and the profit of the brands.
We provide personalized solutions for platforms and operators and help to increase the LTV of the players and the profit of the brands.
High quality customer service since 2018
SupportLab
➤ Having 4 years of providing impeccable customer service
➤ Employing more than 200 people
➤ Providing services to more than 20 brands based on SoftSwiss, Soft2Bet, and other platforms
➤ Processing more than 100 000 appeals every month
➤ Responding in chat in less than 30 seconds on average
➤ Having less than 0.3% errors throughout all the appeals
➤ Guaranteeing service quality through SLA
➤ Employing more than 200 people
➤ Providing services to more than 20 brands based on SoftSwiss, Soft2Bet, and other platforms
➤ Processing more than 100 000 appeals every month
➤ Responding in chat in less than 30 seconds on average
➤ Having less than 0.3% errors throughout all the appeals
➤ Guaranteeing service quality through SLA
We offer
Processing positive and negative comments on third-party sites (AskGamblers, etc.), removing negative reviews with the ability to correctly account for the position of the casino to the site administration (up to three sites)
Customer service through chats and email, as well as other channels
Closely interacting with brand managers to keep the sides updated on the issues that players face
Checking players for signs
of fraudulent activity
of fraudulent activity
Quick money withdrawals for the players
Accrual of bonuses for small players
Player verification (KYC)
Language coverage
Basic languages: English and German
Other languages offered: Polish and Ukrainian
Can launch a new language upon the request of the client
✴ The price is calculated for the SwiftSwiss platform. The price for other platforms can differ due to the specifics of the business processes
Pricing policy
✴
€3 000
a month
a month
1 000
requests
€2.25 for every extra request
requests
€2.25 for every extra request
€5 000
a month
a month
2 000
requests
€2.25 for every extra request
requests
€2.25 for every extra request
€13 000
a month
a month
€9 000
a month
a month
6 000
requests
€2.00 for every extra request
requests
€2.00 for every extra request
€20 000
a month
a month
10 000
requests
exclusive team available for all of your inquiries
requests
exclusive team available for all of your inquiries
4 000
requests
€2.15 for every extra request
requests
€2.15 for every extra request
Every plan includes
Full access to the chats is granted to the customer in real-time
Customer support is available 24/7
Statistics divided into categories
Personal support service manager
Direct contact with owners and C-level executives of SupportLab
Service quality guarantee
➤ New partners reach out to us after recommendations
➤ We can provide references from the owners and brand executives
➤ We continue working with many partners for more than 3 years
➤ High quality service at a reasonable cost
➤ We can provide references from the owners and brand executives
➤ We continue working with many partners for more than 3 years
➤ High quality service at a reasonable cost
Do you want to increase your profits? Reach out to us for a free consultation!
Email: management@supportlab.me